Question 1

What is Ordegate?

Accepted Answer

Ordegate is a zero-commission, modular ordering and POS infrastructure platform. We provide everything you need to create your own branded online storefront, manage products, accept orders, process payments, and run your business operations - all without paying any commission on your orders. Think of it as your own complete digital sales channel, ready in 48 hours.

Question 2

How is Ordegate different from marketplace platforms?

Accepted Answer

Marketplace platforms charge 15-30% commission on every order, control your customer relationships, and bury your brand. Ordegate is fundamentally different: Keep 100% of Revenue: You pay a flat monthly rate. Every dollar of order revenue belongs to you. Your Brand: Your storefront carries your branding, logo, colors, and can use your own custom domain. Your Customer Data: Customer information belongs to you. Build loyalty and grow relationships directly. Your Control: You set your own prices, refund policies, business hours, and ordering rules. No algorithm decides your visibility.

Question 3

What types of businesses can use Ordegate?

Accepted Answer

Ordegate supports 193+ industry verticals with pre-built templates, including: Restaurants, cafes, bakeries, cloud kitchens, and catering companies Retail stores, fashion boutiques, and electronics retailers Pharmacies, beauty salons, and health product stores Grocery stores, flower shops, pet stores, and gift retailers Furniture, home decor, books, toys, and hobby supplies Laundry, cleaning, photography, and other service businesses If your business sells products or services from a catalog, Ordegate can work for you.

Question 4

Does Ordegate work internationally?

Accepted Answer

Yes. Ordegate is designed for international use. All platform pricing is in USD. Your storefront can support multiple languages and currencies. The platform works with international payment gateways including PayPal for global coverage and regional providers for local markets.

Question 5

How long does it take to set up?

Accepted Answer

Most merchants go live within 48 hours. The process is: Sign up and select your plan (5 minutes). Choose your industry template and customize branding (30-60 minutes). Upload your products with descriptions, images, and pricing (1-4 hours depending on catalog size). Configure your settings: business hours, delivery zones, payment methods (30 minutes). Review and publish your storefront (10 minutes).

Question 6

Do I need any technical skills?

Accepted Answer

No. Ordegate is a completely no-code platform. Everything is managed through your Dashboard with a visual interface including drag-and-drop product management, visual storefront customization, and toggle-based settings. If you can use a web browser, you can build and manage your Ordegate storefront.

Question 7

Can I use my own domain?

Accepted Answer

Yes. You can connect your own custom domain (e.g., order.yourbusiness.com) to your Ordegate storefront so customers see your brand, not ours. Domain connection instructions are available in Settings > Domain inside your Dashboard.

Question 8

Is there a contract or minimum commitment?

Accepted Answer

No. Ordegate subscriptions are month-to-month with no long-term contracts. You can cancel at any time, and your subscription simply ends at the close of the current billing period.

Question 9

How much does Ordegate cost?

Accepted Answer

Ordegate has two ways to start: Online Store (FREE): A branded storefront and catalog with no Ordegate commission. Pro Plan ($89.99/month for the first branch): Unlimited devices and 11 included apps. Each additional branch is $59.99/month. You can also buy any of the 16 catalog apps a la carte using its device, branch, website, or full-coverage price. Prices are in USD.

Question 10

What add-ons are available?

Accepted Answer

The 16-app catalog is: POS Terminal, Kitchen Display, Ordering Kiosk, Call Centre, Delivery Module, QR Ordering, Online Store, WhatsApp Check-out, AI Marketing, Payment Links, Customer CRM, Reputation Analysis, Inventory Management, HR & Payroll, Finance Module, and Maintenance. Call Centre includes 3 agents, Delivery includes 2 drivers, and HR includes 10 employees; extra usage is billed at the published per-unit rate. Eligible per-unit quantities receive 10%, 20%, or 30% volume discounts at the published tiers. Delivery and QR Ordering automatically follow the client active branch count.

Question 11

Are there any hidden fees?

Accepted Answer

No. Your costs are your chosen subscription plan, any activated add-ons, and payment gateway processing fees charged by PayPal or Stripe at their standard rates. No setup fees, no transaction fees from Ordegate, no hidden charges.

Question 12

What payment methods can my customers use?

Accepted Answer

Online Payment: Credit/debit cards via Stripe or PayPal. WhatsApp Ordering: Customers complete their order via WhatsApp. Cash on Delivery: For markets where cash is the preferred method. Payment Links: Share a payment link via any channel for remote collection.

Question 13

Does Ordegate provide a POS system?

Accepted Answer

Yes. The POS add-on provides a full point-of-sale system that works on tablets and phones including table management, split payments, offline mode, receipt printing, barcode scanning, manager PIN authentication, end-of-day cash reconciliation, and real-time sync with your online storefront.

Question 14

Can my customers order via WhatsApp?

Accepted Answer

Yes. Ordegate includes WhatsApp Business API integration. Customers can browse your menu, add items to cart, and complete checkout with order details sent directly to your WhatsApp business number. This is especially popular in markets where WhatsApp is the primary communication channel.

Question 15

How do I get help?

Accepted Answer

Contact us at support@ordegate.com for any questions or technical issues. Pro plan subscribers receive priority support with responses within 4 hours during business hours. Standard support responds within 24 hours on business days.

Question 16

What happens if I cancel my subscription?

Accepted Answer

You retain access until the end of your billing period. After cancellation, your storefront is taken offline, data is retained for 30 days for reactivation or export, then permanently deleted after 30 days. You can reactivate within the 30-day window and all data will be restored.

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