Terms and Conditions

Last updated: April 1, 2026

At Ordegate, we are more than just a technology platform — we are a trusted partner for businesses seeking to take control of their digital sales channels. Our mission is to provide an equitable, transparent, and powerful ordering infrastructure where merchants can build, grow, and operate independently without reliance on high-commission third-party marketplaces. These Terms of Service ("Terms") form a legally binding agreement between you ("Merchant," "User," "you," or "your") and Ordegate ("we," "us," or "our"). They govern your use of our website, dashboard, POS systems, storefronts, APIs, and all related services (collectively, the "Platform"). By accessing or using the Platform, you agree to these Terms and acknowledge our compliance with applicable international data protection and consumer protection laws. Why These Terms Are Important We know terms and conditions can feel overwhelming, but they are essential to maintaining fairness, transparency, and safety for everyone in the Ordegate community. This document outlines:

• Eligibility Requirements: Who can use the Platform, and under what conditions.
• User Responsibilities: Guidelines for using the Platform, protecting your data, and ensuring legal compliance.
• Pricing, Fees, and Billing: How subscriptions, add-ons, and payments are processed.
• Cancellations and Refunds: Clear procedures for ending your subscription and requesting refunds.
• Dispute Resolution: Steps to resolve disagreements, with access to mediation and escalation pathways. Our Commitment

Ordegate operates under a framework that prioritizes:

• Transparency and Fairness: Clear pricing with zero commission, fair policies, and accessible terms to ensure you know your rights and obligations.
• Security and Privacy: Compliance with data protection standards and stringent measures to safeguard your data and your customers' data.
• Flexibility and Control: Modular architecture that adapts to your needs, letting you choose only the features you require.

By continuing to use Ordegate after updates to these Terms, you agree to the revised Terms. For questions, concerns, or assistance, contact us at ordegate.com">support@ordegate.com.

1. Definitions

The following definitions apply to these Terms and Conditions. Unless otherwise stated, these terms will have the meanings set out below: 1.1 "Ordegate" Refers to the company providing the Platform, including its subsidiaries, affiliates, officers, directors, employees, and authorized agents. 1.2 "Platform" Refers collectively to Ordegate's website (ordegate.com), merchant dashboard, storefront builder, POS applications, APIs, mobile applications, and any related services, tools, or functionalities that facilitate the creation and management of digital sales channels, including but not limited to building storefronts, managing products and orders, processing payments, and communicating with customers. 1.3 "User" or "Merchant" Refers to any individual or business entity accessing or using the Platform. Users agree to abide by these Terms and applicable laws when engaging with the Platform. 1.4 "Customer" An end user who browses, places orders, or interacts with a Merchant's Ordegate-powered storefront. Customers are subject to the Merchant's own terms and policies as displayed on the storefront. 1.5 "Storefront" Refers to the branded online ordering page created by a Merchant using Ordegate's templates and tools. Each Storefront is customizable and can be connected to the Merchant's own domain. 1.6 "Subscription" Refers to the recurring monthly payment plan selected by the Merchant (Free, Growth, or Pro), which determines the features and capabilities accessible on the Platform. 1.7 "Add-On" Refers to optional paid modules that extend the Platform's functionality, including but not limited to POS, KDS, Dispatch, Call Centre, AI Chatbot, AI Marketing, Payment Links, and Loyalty. Each Add-On is billed monthly in addition to the Subscription. 1.8 "Content" Any information, text, photographs, product descriptions, menus, catalogs, logos, reviews, or other materials submitted, uploaded, or published by Users on the Platform. Users grant Ordegate a license to use, display, and distribute such Content as outlined in Section 7 (Intellectual Property). 1.9 "Service Fees" The recurring monthly fees charged by Ordegate to Merchants for Subscriptions and Add-Ons. Service Fees do not include commission on orders — Ordegate charges zero commission. 1.10 "Account" A user profile created by an individual or entity to access the Platform's features. Accounts include business information, preferences, billing details, and a history of transactions and orders. 1.11 "Cancellation Policy" Refers to the specific terms governing the cancellation of Subscriptions and Add-Ons, as outlined in Section 9 (Cancellation and Refunds). 1.12 "Force Majeure" Circumstances beyond Ordegate's reasonable control, such as natural disasters, acts of war, government actions, pandemics, or widespread infrastructure failures, that may impact the Platform's operation.

2. Eligibility

To use the Ordegate Platform, you must meet specific criteria to ensure a safe and lawful environment for all Users. By accessing or using the Platform, you confirm that you meet these eligibility requirements and agree to provide truthful and accurate information during your use.

2.1 Age Requirements

You must be at least 18 years old to register an account or use the Platform. By creating an account, you confirm that you are of legal age to enter into binding contracts under the laws of the country where you reside.

2.2 Legal Capacity

You must have the legal capacity to enter into binding agreements. This includes, but is not limited to:

• Being of sound mind and not subject to any legal restrictions that would prevent you from entering into contracts.
• Acting on your own behalf or being duly authorized to act on behalf of a company, organization, or other entity.

If you are registering on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2.3 Compliance with Laws

You agree to use the Platform in full compliance with all applicable local, national, and international laws and regulations. This includes, but is not limited to:

• Laws governing e-commerce, online ordering, food safety, and retail operations.
• Consumer protection laws applicable in your jurisdiction.
• Tax laws, including the accurate reporting and remittance of any applicable sales tax, VAT, income tax, or other levies associated with transactions on the Platform.
• Data protection laws, including GDPR, CCPA, and equivalent regulations in your jurisdiction.

2.4 Prohibited Users

You may not use the Platform if:

• You have previously been banned or suspended by Ordegate for violating these Terms or engaging in fraudulent, abusive, or harmful behavior.
• You are listed on any government sanctions list.
• You are acting on behalf of, or are affiliated with, an entity involved in illegal activities.
• You intend to use the Platform to sell prohibited items, including illegal goods, counterfeit products, controlled substances, weapons, or items that violate intellectual property rights.

2.5 Account Integrity and Accuracy

When registering for an account or using the Platform, you agree to:

• Provide accurate, complete, and up-to-date information during registration and throughout your use of the Platform.
• Keep your account credentials confidential and notify Ordegate immediately of any unauthorized use or security breach.
• Not create multiple accounts without prior written permission from Ordegate.

2.6 Eligibility for Different Plan Tiers

To use specific Platform features, you must be on the appropriate Subscription tier:

• Free Plan: Available to all eligible Users. Limited features with basic storefront functionality.
• Growth Plan ($19.99/month): Full features including analytics, unlimited products, and customer management.
• Pro Plan ($29.99/month): Advanced features including priority support, team management, and advanced reporting.

Add-Ons are available on all paid plans and billed separately.

2.7 Verification and Identity Checks

Ordegate reserves the right to:

• Verify your identity through government-issued ID, business registration documents, or other documentation as part of its compliance obligations.
• Conduct verification checks to ensure compliance with these Terms.
• Deny access or suspend accounts if you fail to meet verification requirements or provide false information.

2.8 Reservation of Rights

Ordegate reserves the right to:

• Suspend or terminate your account at any time if you fail to meet these eligibility requirements.
• Update eligibility criteria as necessary to reflect changes in laws, policies, or Platform requirements.
• Request additional information or documentation to verify compliance with these Terms.

3. Account Registration and Verification

You must register for an account to access the features of the Ordegate Platform. This section outlines the process, requirements, and responsibilities of creating and maintaining an account.

3.1 Creating an Account

To register an account on the Ordegate Platform, you must:

• Provide Accurate Information: Submit accurate, complete, and up-to-date information during the registration process, including your business name, contact name, email address, phone number, and any additional details required.
• Select Account Type: Choose the appropriate Subscription plan based on your intended use of the Platform.
• Agree to the Terms: Confirm your acceptance of these Terms and any other policies that apply to your use of the Platform.

By creating an account, you warrant that all information provided is truthful and accurate. Failure to provide accurate information may result in account suspension or termination.

3.2 Account Security

As an account holder, you are responsible for maintaining the security and confidentiality of your account credentials. This includes:

• Password Management: Creating a strong, unique password and updating it regularly.
• Restricted Access: Ensuring that only you or authorized persons acting on your behalf use your account.
• Notification of Breach: Informing Ordegate immediately if you suspect unauthorized access, fraudulent activity, or a breach of your account security.

Ordegate will not be liable for any loss or damage resulting from your failure to comply with these security obligations.

3.3 Verification Requirements

Ordegate may require Users to complete a verification process to access certain Platform features or enhance security. Verification may include, but is not limited to:

• Identity Verification: Submitting government-issued identification or other proof of identity.
• Business Verification: Providing relevant business documentation, including company registration numbers, tax IDs, or proof of authority to act on behalf of a business.
• Payment Verification: Providing verified payment method details for billing.

Ordegate reserves the right to suspend or restrict your account if you do not meet verification requirements or the information you provide contains discrepancies.

3.4 Multiple Accounts and Prohibited Activities

Users may not register multiple accounts without prior written approval from Ordegate. Users must not:

• Use false identities or provide misleading information during registration.
• Transfer or share account credentials with unauthorized third parties.
• Use their account for unlawful or unauthorized activities, including fraud or misrepresentation.

3.5 Account Ownership and Responsibility

The person or entity that registers an account is solely responsible for all activity conducted under that account, including:

• Ensuring compliance with these Terms.
• Monitoring account activity for suspicious or unauthorized use.
• Updating account details to reflect changes in business name, address, payment methods, or other relevant information.

3.6 Suspension and Termination of Accounts

Ordegate reserves the right to suspend or terminate your account if:

• You fail to comply with these Terms or provide false or misleading information.
• Your account is linked to fraudulent or suspicious activity.
• You violate applicable laws or engage in conduct harmful to the Platform or its Users.

Ordegate will notify you of any suspension or termination, where possible, and may request additional information to resolve the issue.

3.7 Data Protection and Privacy

By creating an account, you consent to the collection, use, and processing of your data in accordance with Ordegate's Privacy Policy. Ordegate employs industry-standard security measures to protect your data but cannot guarantee absolute security against unauthorized access.

3.8 Account Reactivation

If your account has been suspended or terminated, you may request reactivation by contacting ordegate.com">support@ordegate.com. Reactivation requests will be reviewed case by case, and Ordegate reserves the right to deny reactivation at its discretion.

3.9 Account Termination by User

You may terminate your account at any time by contacting ordegate.com">support@ordegate.com or through Settings > Billing in your Dashboard. Upon termination:

• Your Storefront will be deactivated at the end of the current billing period.
• Your data will be retained for 30 days, during which you may reactivate or request a data export.
• After 30 days, data will be permanently deleted unless legally required to be retained.
• Any outstanding payments or obligations must be resolved prior to termination.

4. General Platform Usage

Ordegate provides a trusted environment for Merchants to build and manage their digital sales channels. To ensure the Platform's safety, fairness, and efficiency, all Users must comply with these General Platform Usage guidelines.

4.1 Permitted Use of the Platform

You agree to use the Ordegate Platform only for its intended purposes, including:

• Creating and managing branded digital storefronts for your business.
• Uploading and managing product catalogs, menus, and pricing.
• Processing and managing customer orders through the Dashboard.
• Using POS, KDS, Dispatch, and other Add-On modules for in-store and delivery operations.
• Accessing analytics and reporting to improve your business performance.

Any other use of the Platform, including but not limited to unauthorized access, data scraping, or misuse of features, is strictly prohibited.

4.2 Prohibited Activities

To maintain a safe and trustworthy Platform, you must not engage in the following activities: Fraudulent Behavior

• Providing false or misleading information during registration, product listing, or any interaction with the Platform.
• Impersonating another individual, organization, or entity.
• Creating fake orders or artificially inflating order volumes. Harmful Conduct
• Listing unsafe, prohibited, or illegal products or services.
• Using the Platform to facilitate illegal transactions or money laundering.
• Engaging in activities that could damage Ordegate's reputation or the experience of other Users. Technical Misuse
• Attempting to hack, reverse engineer, or disrupt the Platform's operations or security systems.
• Using bots, scrapers, or other automated tools to access or collect data from the Platform.
• Introducing malware, viruses, or other harmful code to the Platform.
• Accessing or attempting to access other Merchants' data, accounts, or storefronts. Legal Violations
• Listing products or services that violate local laws, health and safety regulations, or intellectual property rights.
• Facilitating or participating in unlawful activities through the Platform.

Ordegate reserves the right to investigate and take action, including suspension or termination of accounts, for violating these guidelines.

4.3 User Responsibilities

As a User, you agree to the following responsibilities:

• Accurate Information: Provide truthful and updated information in your account, product listings, and communications.
• Compliance with Policies: Adhere to all applicable Ordegate policies, including billing terms, privacy standards, and content guidelines.
• Financial Obligations: Fulfill your payment obligations, including Subscription fees, Add-On fees, and any applicable taxes.
• Product Quality: Ensure all products and services listed on your Storefront are accurately described, legally compliant, and of the quality represented.
• Customer Service: Respond to customer inquiries, complaints, and order issues promptly and professionally.

4.4 Platform Integrity

To ensure the integrity of the Platform, you agree not to:

• Manipulate analytics, order data, or other Platform features to gain unfair advantages.
• Create duplicate accounts or Storefronts to bypass Platform rules.
• Post false, misleading, or defamatory content.

4.5 Reporting Violations

Users are encouraged to report any violations of these Terms or suspicious activities by contacting ordegate.com">support@ordegate.com. Reports may include issues such as fraudulent listings, inappropriate content, or misuse of the Platform. Ordegate will investigate reported violations and may take appropriate action, including notifying relevant authorities where necessary.

4.6 Platform Availability and Maintenance

Ordegate strives to ensure the Platform is available and functional at all times. However:

• The Platform may occasionally experience downtime for maintenance, updates, or unforeseen technical issues.
• Ordegate is not responsible for service interruptions caused by external factors, such as internet outages or force majeure events.
• Users will be notified of planned maintenance or updates that may impact availability where possible.

4.7 Updates to Platform Features

Ordegate reserves the right to introduce, modify, or discontinue features on the Platform at its discretion. Significant changes will be communicated to Users via email or Dashboard notifications.

4.8 Third-Party Services and Links

The Platform may include integrations with third-party services such as payment gateways (Paymob, PayPal), communication tools (WhatsApp), and analytics providers. Ordegate does not endorse or control these third-party offerings and is not responsible for their content, functionality, or compliance with applicable laws. Users interact with third-party services at their own risk and are subject to those services' own terms and policies.

5. Merchant Terms

As a Merchant on the Ordegate Platform, you are responsible for creating and managing your Storefront, listing products and services, fulfilling orders, and maintaining a positive experience for your Customers. By using the Platform, you agree to comply with these Merchant Terms.

5.1 Creating and Managing Storefronts

Merchants are responsible for ensuring their Storefronts are accurate, complete, and up-to-date. This includes:

• Selecting an appropriate industry template and customizing it with your branding, colors, and logo.
• Providing detailed and accurate descriptions of all products and services, including pricing, availability, and any applicable variations or options.
• Uploading high-quality photos that accurately represent the products or services offered.
• Regularly updating product availability, pricing, and business hours.
• Setting clear ordering rules, minimum order amounts, and delivery zones where applicable.

Misleading or false product listings are strictly prohibited and may result in Storefront deactivation, account suspension, or other corrective actions.

5.2 Legal Compliance

As a Merchant, you are solely responsible for ensuring your Storefront and business operations comply with all applicable laws, regulations, and local requirements. This includes, but is not limited to:

• Obtaining any necessary permits, licenses, or certifications for your business operations (e.g., food handling licenses, retail permits, health department certifications).
• Complying with food safety regulations, consumer protection laws, and product safety standards.
• Adhering to tax obligations, including the accurate reporting and remittance of any applicable sales tax, VAT, or other levies.
• Complying with data protection laws regarding the personal data of your customers.

Ordegate is not responsible for verifying your compliance with these legal requirements, but failure to comply may result in Storefront deactivation or account suspension.

5.3 Order Fulfillment

Merchants must fulfill orders in a timely, accurate, and professional manner. This includes:

• Preparing and dispatching orders within the timeframes communicated to Customers.
• Ensuring order accuracy, including correct items, quantities, and special instructions.
• Communicating promptly with Customers regarding order status, delays, or issues.
• Maintaining adequate stock levels to avoid cancellations or substitutions without Customer consent.

Repeated order fulfillment failures may affect your Storefront's visibility, result in account warnings, or lead to suspension.

5.4 Customer Communication

Merchants must provide responsive and professional communication with Customers. This includes:

• Responding to Customer inquiries and order-related questions promptly.
• Addressing Customer complaints and concerns in a constructive and timely manner.
• Providing clear information about refund policies, delivery timelines, and business hours on your Storefront.

5.5 Merchant Refund Policies

Merchants are responsible for setting and enforcing their own customer-facing refund and return policies. These policies must:

• Be clearly displayed on the Merchant's Storefront.
• Comply with applicable consumer protection laws in the Merchant's jurisdiction.
• Be honored consistently for all Customer transactions.

Ordegate does not process refunds to end Customers on behalf of Merchants. Merchants handle all Customer refunds through their connected payment gateway.

5.6 Consequences of Non-Compliance

To maintain community trust, Ordegate expects Merchants to comply with their responsibilities. Failure to meet these standards may result in:

• Account warnings with specific corrective action requirements.
• Temporary Storefront deactivation until issues are resolved.
• Permanent account suspension for serious or repeated violations.

Ordegate will always communicate with Merchants before applying penalties and allow them to address reported issues.

6. Pricing and Billing

This section outlines the rules and processes governing pricing, billing, and payments on the Ordegate Platform, ensuring a transparent and predictable experience for all Merchants.

6.1 Subscription Plans

Ordegate offers tiered Subscription plans with the following pricing:

• Free Plan ($0/month): Basic storefront with limited features. Suitable for testing and evaluation.
• Growth Plan ($19.99/month): Full-featured plan including unlimited products, analytics, customer management, and all standard storefront capabilities.
• Pro Plan ($29.99/month): Advanced plan including priority support, team management, advanced reporting, and all features available on the Platform.

All prices are in USD and exclude any applicable taxes. All paid plans include zero commission on orders.

6.2 Add-On Pricing

Optional Add-On modules are billed monthly in addition to your Subscription:

• POS System: $4.99/month
• Kitchen Display System (KDS): $3.99/month
• Dispatch Management: $3.99/month
• Call Centre Module: $7.99/month
• AI Chatbot: $5.99/month
• AI Marketing: $4.99/month
• Payment Links: $2.99/month
• Loyalty Program: $3.99/month

Volume discounts apply for multiple Add-Ons: 15% off for 3 Add-Ons, 25% off for 4 Add-Ons, and 35% off for 5 or more Add-Ons.

6.3 Zero Commission

Ordegate charges zero commission on all orders processed through the Platform. Your order revenue belongs entirely to you. The only fees you pay are your monthly Subscription and any activated Add-Ons.

6.4 Payment Process

Subscription and Add-On fees are billed monthly in advance. By subscribing, you authorize Ordegate to charge your registered payment method on each billing date. Payments are processed securely through authorized payment providers. The total amount charged will include:

• Your Subscription plan fee.
• Fees for any active Add-On modules.
• Any applicable taxes or levies as required by law.

6.5 Failed Payments

If a payment fails, Ordegate will notify you and provide a 7-day grace period to update your payment method. If the payment remains unresolved after the grace period, your Subscription and active Add-Ons may be suspended until payment is received. During suspension, your Storefront will be deactivated and you will not be able to process orders.

6.6 Promotional Pricing

Ordegate may offer promotional pricing from time to time, such as the current launch offer of 50% off all plans and Add-Ons for the first 6 months. Promotional terms:

• Promotional pricing applies for the stated duration only.
• Standard pricing resumes automatically after the promotional period ends.
• Promotional offers cannot be combined with other discounts unless explicitly stated.
• Ordegate reserves the right to modify or discontinue promotions at any time.

6.7 Plan Changes

You may upgrade or downgrade your Subscription plan at any time through Settings > Billing in your Dashboard:

• Upgrades: Take effect immediately. You will be charged the prorated difference for the remainder of the current billing period.
• Downgrades: Take effect at the start of the next billing period. You retain access to your current plan's features until then.

6.8 Taxes

Merchants are responsible for understanding and fulfilling their tax obligations related to their use of the Platform and the orders they process. Ordegate does not provide tax advice. You should consult with a tax professional to ensure compliance with applicable tax laws. In some jurisdictions, Ordegate may be required to collect and remit taxes on Subscription fees, which will be disclosed on your invoice.

6.9 Invoices and Receipts

Upon each payment, you will receive an invoice summarizing your Subscription plan, active Add-Ons, any applicable taxes, and the total amount charged. Invoices are available in your Dashboard under Settings > Billing > Invoices.

7. Intellectual Property

Ordegate is committed to protecting its intellectual property rights while respecting the intellectual property of Users and third parties.

7.1 Ownership of Ordegate Intellectual Property

Ordegate owns or is licensed to use all intellectual property rights associated with the Platform, including but not limited to:

• The design, structure, code, and layout of the website, dashboard, and all applications.
• The Ordegate logo, branding, and trademarks.
• Software, algorithms, and proprietary technologies.
• All storefront templates and their designs.
• All content created or commissioned by Ordegate, such as images, text, graphics, and documentation.

These materials are protected by copyright, trademark, and other intellectual property laws.

7.2 Merchant-Generated Content

Merchants may upload, post, or share content on the Platform, including but not limited to:

• Product descriptions, photos, and videos.
• Business logos and branding materials.
• Menu items, pricing, and catalog data.

By submitting content to the Platform, Merchants grant Ordegate a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, display, and distribute the content for purposes such as:

• Operating and maintaining the Platform.
• Displaying the Merchant's Storefront to Customers.
• Marketing and promoting the Merchant's Storefront or the Platform generally.

Merchants retain ownership of their content but acknowledge Ordegate's right to use it as described above.

7.3 Prohibited Use of Ordegate's Intellectual Property

Users are prohibited from using Ordegate's intellectual property for any unauthorized purpose. This includes:

• Copying, modifying, or reverse-engineering the Platform's software, templates, algorithms, or features.
• Using Ordegate's trademarks, logos, or branding without prior written consent.
• Republishing or redistributing content from the Platform without proper authorization.

Violations may result in account suspension, legal action, or other remedies permitted by law.

7.4 Content Accuracy and Responsibility

Merchants are responsible for ensuring that all content they upload is accurate, lawful, and free of copyright or trademark violations. By submitting content, Merchants confirm they have the necessary rights, licenses, or permissions to use the material. Ordegate reserves the right to remove content that violates intellectual property laws or Platform policies.

7.5 Reporting Intellectual Property Infringements

If you believe your intellectual property rights have been violated on the Platform, you may submit a complaint to ordegate.com">support@ordegate.com with:

• A description of the copyrighted work or trademark allegedly infringed.
• A link to the content in question or details of its location on the Platform.
• Evidence of your ownership or authorization to act on behalf of the rights holder.
• Your contact information.

Ordegate will investigate and, if necessary, promptly remove the offending content.

8. Privacy and Data Usage

Ordegate is committed to protecting your personal information and ensuring its use aligns with applicable privacy laws. This section provides an overview; for complete details, refer to our separate Privacy Policy document.

8.1 Data Collection

Ordegate collects personal data necessary to provide and improve the Platform's services, including account information, transaction data, technical data, communication records, and cookies. All data collection is limited to what is necessary to fulfill legitimate business purposes or comply with legal obligations.

8.2 Data Usage

Ordegate processes personal data to:

• Facilitate the operation of your Storefront, order processing, and payment transactions.
• Communicate important updates, billing information, and support responses.
• Verify identities to prevent fraud and ensure trust.
• Resolve disputes and address issues related to Platform usage.
• Conduct data analysis to improve Platform functionality and user experience.

8.3 Data Sharing

Ordegate does not sell or rent your personal information. We may share data with payment processors, service providers, and legal authorities as described in our Privacy Policy.

8.4 Merchant Responsibility for Customer Data

As a Merchant, you collect and process personal data of your Customers through your Storefront (names, addresses, order details, contact information). You are responsible for:

• Complying with all applicable data protection laws regarding your Customers' data.
• Implementing appropriate privacy policies on your Storefront.
• Ensuring that Customer data collected through Ordegate is used only for legitimate business purposes.
• Not sharing or selling Customer data to third parties without proper consent.

8.5 Data Security

Ordegate implements industry-standard security measures including encryption, access controls, and regular security audits. While we take reasonable precautions, no system is completely secure, and you are responsible for maintaining your account security.

8.6 User Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, port, or restrict the processing of your personal data. To exercise these rights, contact ordegate.com">support@ordegate.com.

9. Cancellation and Refunds

This section provides an overview of cancellation and refund terms. For complete details, refer to our separate Refund and Cancellation Policy document.

9.1 Subscription Cancellation

Merchants may cancel their Subscription at any time through Settings > Billing or by contacting ordegate.com">support@ordegate.com. Cancellation takes effect at the end of the current billing period. You retain access to all paid features until that date.

9.2 Effect of Cancellation

• Storefront deactivated at end of billing cycle.
• Data retained for 30 days for reactivation or export.
• After 30 days, data permanently deleted.
• All active Add-Ons deactivated simultaneously.

9.3 Refund Eligibility

• Platform Downtime: Prorated refund for unplanned downtime exceeding 48 consecutive hours.
• Billing Errors: Full refund of overcharges caused by system errors.
• First 14 Days: Full refund for new merchants cancelling within 14 days (conditions apply).

9.4 Non-Refundable Items

• Custom domain setup fees.
• One-time onboarding fees.
• Periods where the platform was actively used to process orders.
• Promotional subscriptions (unless explicitly stated).

10. Limitation of Liability

To the maximum extent permitted by applicable law:

10.1 Platform Provided As-Is

Ordegate provides the Platform "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. Ordegate specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Exclusion of Damages

Ordegate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities.
• Loss of data or data corruption.
• Business interruption or downtime.
• Costs of procuring substitute services.

This exclusion applies regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if Ordegate has been advised of the possibility of such damages.

10.3 Cap on Liability

Ordegate's total aggregate liability for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the total Subscription and Add-On fees paid by you to Ordegate in the 12 months immediately preceding the event giving rise to the claim.

10.4 Third-Party Liability

Ordegate is not responsible for losses, damages, or issues arising from:

• Third-party payment processor failures or errors.
• Internet connectivity issues or outages.
• Actions or omissions of Customers placing orders through your Storefront.
• Force majeure events beyond Ordegate's reasonable control.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ordegate and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Platform or any violation of these Terms.
• Your violation of any applicable law, regulation, or third-party right.
• Any content you upload, publish, or transmit through the Platform.
• Your products, services, or business operations conducted through the Platform.
• Any dispute between you and a Customer arising from orders placed through your Storefront.

This indemnification obligation survives the termination of your account and these Terms.

12. Suspension and Termination

Ordegate is committed to maintaining a safe, transparent, and trustworthy Platform. To uphold these values, Ordegate reserves the right to suspend, terminate, or restrict accounts when necessary.

12.1 Grounds for Suspension or Termination

Ordegate may suspend or terminate a Merchant's account under the following circumstances:

• Violations of Terms: Engaging in activities that breach these Terms, including providing false information, listing prohibited products, or violating content policies.
• Illegal or Harmful Behavior: Participating in illegal activities, fraud, or any behavior that endangers the safety or integrity of the Platform.
• Non-Compliance with Legal Obligations: Failing to comply with tax, licensing, or regulatory requirements.
• Payment Issues: Repeated failed payments or unresolved billing disputes after the grace period.
• Repeated Complaints: Accumulating consistent complaints or quality issues that negatively impact the Platform.

12.2 Notification

When a suspension or termination is imposed, Ordegate will notify the Merchant via email with:

• The reason(s) for the action taken.
• Any evidence or reports supporting the decision.
• Instructions for appealing the decision or resolving the issue, if applicable.

In urgent cases, such as suspected fraud or safety concerns, Ordegate may suspend an account without prior notice.

12.3 Effects of Suspension or Termination

• Access Restrictions: Suspended accounts lose access to Dashboard, Storefront, and all Platform features.
• Storefront Deactivation: Your Storefront will be taken offline and Customers will not be able to place orders.
• Data Retention: Data is retained for 30 days after termination, then permanently deleted.
• Outstanding Obligations: Suspension or termination does not absolve you of outstanding payment obligations.

12.4 Appeal Process

Merchants whose accounts have been suspended or terminated may appeal by submitting a written request to ordegate.com">support@ordegate.com with a detailed explanation, supporting evidence, and any corrective actions taken. Ordegate will review appeals within 7-14 days. The outcome is final and binding.

12.5 Fraud Prevention

Ordegate employs fraud detection systems to monitor for suspicious activities. Accounts flagged for potential fraud may be suspended pending investigation. Merchants found to have engaged in fraudulent activities face permanent account termination and potential legal action.

13. Dispute Resolution

Ordegate encourages Merchants to resolve issues through direct communication with our support team first.

13.1 Internal Resolution

For any dispute, contact ordegate.com">support@ordegate.com with a detailed description of the issue and any supporting evidence. Ordegate will acknowledge receipt within 24 hours and work in good faith to resolve the matter within 7-14 business days.

13.2 Mediation

If internal resolution is unsuccessful, either party may request mediation through a mutually agreed-upon mediator. Mediation costs will be shared equally between the parties.

13.3 Arbitration

If mediation fails, disputes will be resolved through binding arbitration in accordance with the rules of the jurisdiction where Ordegate is registered, unless otherwise required by applicable law. Both parties agree to accept the arbitrator's decision as final.

13.4 Limitation on Claims

Any legal claims arising from the use of the Platform must be filed within one year from the date the cause of action occurred, unless a longer period is required by applicable law.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction where Ordegate is registered. Any disputes that cannot be resolved through the dispute resolution process outlined in Section 13 will be subject to the exclusive jurisdiction of the courts in that jurisdiction. While Ordegate serves an international user base, Merchants are responsible for ensuring their use of the Platform complies with local laws and regulations in their own jurisdictions.

15. Modifications to Terms

Ordegate reserves the right to update, amend, or modify these Terms to reflect changes in laws, operational requirements, user feedback, or Platform enhancements.

15.1 Notification of Changes

When significant updates are made, Merchants will be notified through:

• Email notification to the address linked to your account.
• Dashboard notification upon login.
• Updated documentation on ordegate.com with the effective date prominently displayed.

Ordegate will provide at least 30 days advance notice for significant changes.

15.2 Acceptance of Changes

By continuing to use the Platform after the revised Terms take effect, you acknowledge and accept the updated Terms. If you do not agree with the changes, you may cancel your Subscription before the effective date.

15.3 Minor Updates

Ordegate may make minor updates (corrections, clarifications, improved wording) without prior notification. These changes do not affect your rights or obligations.

16. Third-Party Services

The Ordegate Platform integrates with and may include links to third-party services. This section outlines the terms governing these interactions.

16.1 Payment Gateways

Ordegate integrates with third-party payment processors including PayPal and Paymob to facilitate secure financial transactions. These processors operate independently, and their use is subject to their own terms and conditions. Ordegate is not liable for delays, errors, or disputes arising from payment processor actions.

16.2 Communication Services

Ordegate integrates with WhatsApp Business API for WhatsApp ordering functionality. WhatsApp is operated by Meta Platforms, Inc. and is subject to its own terms of service and privacy policy.

16.3 Cloud Infrastructure

Ordegate uses Firebase (Google) for backend services and Cloudflare for hosting and content delivery. These services are subject to their respective terms and policies.

16.4 No Endorsement

The inclusion of third-party services does not imply endorsement or affiliation. Ordegate does not warrant the accuracy, reliability, or suitability of third-party services. Users interact with third-party services at their own risk.

16.5 Third-Party Liability

Ordegate disclaims liability for losses, damages, or inconveniences arising from third-party services, including service interruptions, data breaches, or contractual disputes.

17. Force Majeure

Ordegate shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, wildfires).
• Acts of war, terrorism, or civil unrest.
• Government actions, regulations, or restrictions.
• Pandemics or public health emergencies.
• Widespread infrastructure failures (power outages, internet disruptions).
• Failures of third-party services upon which the Platform depends.

In the event of a force majeure, Ordegate will make reasonable efforts to resume normal operations as soon as possible and will communicate with affected Merchants regarding the situation and expected timeline.

18. Severability and Waiver

18.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

18.2 Waiver

The failure of Ordegate to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Ordegate.

19. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Refund and Cancellation Policy, constitute the entire agreement between you and Ordegate regarding your use of the Platform. These Terms supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

20. Contact Information

For questions, concerns, or assistance regarding these Terms: Ordegate Email: ordegate.com">support@ordegate.com Website: ordegate.com Thank you for choosing Ordegate. We are proud to be your ordering infrastructure partner, empowering your business with transparency, control, and independence at every step.